We provide full details, along with links in our knowledge centre, below is some example text that you would provide to your customers.
We hope you will be able to attend and enjoy all events you book with us, but we understand that sometimes life gets in the way! We are pleased to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the terms and conditions. The option to buy refund protection will be automatically offered at the time of booking Please note, the cost is automatically calculated based on the total amount of your order. Click here if you wish to make a refund request (refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method).