Frequently Asked Questions

I don’t have time to set up my account. Do you offer an account set up service?

Yes, we do! Please send a note to our concierge team at to get started. 

Is indie really free?

Yes! You do not require a credit card to start your 30-day trial.

Can I upgrade (or downgrade) my plan if needed?

Yes, sure. You can upgrade and downgrade your plan anytime.

How do I cancel my indie account?

You can cancel and deactivate your indie account at any time. Email us at

Do you charge commissions on online payments?

No. indie itself does not charge commissions on payments. You will pay the commission rates per OTA that you use to integrate via indie. We will make sure those are clear to you before you confirm that integration.

How can I request a new feature?

We love customer feedback and believe the best products are built in response to requests. Please email our Founder Janice with these requests directly at

Any other questions?

Email our team directly at

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