Frequently Asked Questions

I don’t have time to set up my account. Do you offer an account set up service?

Yes, we do! Please send a note to our concierge team at to get started. 

Is Indie really free?

Yes. No credit card is required to start your trial. COVID19 has greatly impacted all of travel and especially independent Tour Guides. Indie will be free for independent Guides who sign up before April 1, 2021. After that point, we will introduce a gradual payment program for new Guides based on access to specific features and integrations. The core functionality of Indie will remain free.

Can I upgrade (or downgrade) my plan if needed?

Yes, sure. You can upgrade and downgrade your plan anytime.

My business is seasonal or has been impacted by lockdown.  Do I have to pay even when I don’t or can’t use your system?

If you have a seasonal business or are in the midst of a lockdown, we don’t believe you should have to worry about paying for Indie. During those “off” months, we would recommend updating your tours and focusing on marketing. Should you get bookings during this “off” season, not to worry, you will still get the same functionality you’ve always had.

How do I cancel my Indie account?

You can cancel and deactivate your Indie account at any time. Email us at

Do you charge commissions on online payments?

No. Indie itself does not charge commissions on payments. You will pay the commission rates per OTA that you use to integrate via Indie. We will make sure those are clear to you before you confirm that integration.

How can I request a new feature?

We love customer feedback and believe the best products are built in response to requests. Please email our Founder Janice with these requests directly at

Any other questions?

Email our team directly at